Gogra Hosting Division - Acceptable Use Policy

This agreement ("Agreement") is between wholesale hosting service provider Gogra IT Corporation ("Gogra Hosting") also known as ("Gogra Hosting Division") at 824 Maplecrest Avenue, Ottawa, ON, Canada and the Customer or Hosting/Internet Service Reseller ("Customer") specified in the electronic order form annexed herein by reference ("Order"). The agreement is made effective as of the date of the order.

By using services ("Services") provided by Gogra Hosting, Customers agree to comply with the Acceptable Use Policies outlined in this agreement (AUP) and also to indemnify Gogra Hosting against any claims arising from any violation of this Policy as per sections 13 and 14 of the Gogra Hosting Terms of Service Agreement.

Gogra Hosting reserves the right to make changes to this Acceptable Use Policy at any time without notice, and those changes will be effective immediately upon posting to Gogra Hosting's web site at: http://www.gograhosting.com. Gogra Hosting Customers agree to and are responsible for regularly reviewing this Policy. Continued use of Gogra Hosting services following any changes shall constitute acceptance of those changes by Customer.

This policy recognizes the fundamental fact that no one owns or controls the Internet. Gogra Hosting cannot monitor or control all activities of our Customers and their clients. We do not intend to actively screen, review, censor, edit or take responsibility for the activities or content of our Customers. Customers, not Gogra Hosting, assume all responsibility relating to their Internet activities including, but not limited to:

Aspects of the Customer's business
Content and data provided by or through a Customer
Customer's computer and communications systems needed to access the Services
Results obtained from using Gogra Hosting Services
Compliance with all applicable laws and governmental regulations regarding Customer's business or use of the Services
Use of the Gogra Hosting services by Customer's End Users
Compliance with this Acceptable Use Policy by the Customer and Customer's End Users

Activities conducted on the Internet are subject to many of the same laws and regulations applicable to the offline environment. Customers must exercise a high degree of judgment and responsibility with respect to their use of the Services, including the responsibility to comply with this Acceptable Use Policy.

Customers will violate this Policy when they or their affiliates engage in any of the following activities:

Network Abuse

Using the Gogra Hosting network in any way that adversely affects other Gogra Hosting Customers is strictly prohibited. This includes but is not limited to:

Gaining or attempting to gain unauthorized access to servers or services on Gogra Hosting's Networks or beyond these boundaries. Such attempts include but are not limited to: "Internet phishing scams" (tricking other people into releasing their passwords or other confidential information or data), password robbery, security hole scanning, port scanning, probing, monitoring or testing for system or network vulnerabilities.
Introducing viruses, Trojan horses, trap doors, back doors, Easter eggs, worms, time bombs, packet bombs, cancel bots or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
Intentionally omitting, deleting, forging or misrepresenting transmission information, including headers, return addressing information and IP addresses.
Using IP addresses which were not assigned to them by Gogra Hosting.

Illegal Content

Accounts may be terminated that include content or where links are provided to content that:

Is unlawful.
Promotes injury or physical harm against any group or individual.
Promotes or teaches illegal activities.
Exploits or depicts children in a negative or sexual way.
Infringes on copyright, patents, trademarks, trade secrets, or other intellectual property including but not limited to: pirated computer programs, cracker utilities, warez and software serial numbers or registration codes.
Violates any law, statute, ordinance or regulation governing the Customer's business or activities, including without limitation the laws and regulations governing export control, unfair competition, false advertising, consumer protection, issuance or sale of securities, trade in firearms, privacy, data transfer and telecommunications.

Account Cancellation

This Acceptable Use Policy (AUP) is not exhaustive. Gogra Hosting has the right to refuse service to anyone at any time WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to a violation of the Acceptable Use Policy as outlined above.

Additional Fees

Gogra Hosting reserves the right to charge investigation/resolution/cleanup fees related to any AUP violation activity. Standard Gogra Hosting investigation/resolution/cleanup fee is $350 CAD or more depending on circumstances. In the case of SPAM activity additional hourly fees, charged at Gogra Hosting standard rates, may apply.

PLEASE DO NOT SPAM. EDUCATE YOUR CLIENTS and TAKE ALL PRECAUTIONS against SPAM EXPLOITS. Gogra Hosting reserves the right to apply a minimum $200 US per complaint investigation/resolution charge.

SPAM or Unsolicited Commercial Email

Gogra Hosting has a zero tolerance policy for the sending of SPAM or Unsolicited Commercial Email (UCE) over our network. Gogra Hosting Customers cannot send SPAM or UCE and cannot host sites or information advertised in SPAM or UCE. Customers are also responsible for the actions of their clients and must take all reasonable precautions to secure their servers and sites against SPAM exploits (e.g. open email relays and insecure CGI scripts).

Violating our UCE or SPAM policy will result in penalties. Upon detection or notification of a violation of our UCE policy, Gogra Hosting will initiate an immediate investigation. During this time, outgoing mail may be suspended from the offending ip address to prevent further violations. If a client is found to be in violation of our UCE policy, Gogra Hosting will impose penalties and/or, at its discretion, restrict or terminate the offending account and the Customer's access to our network. Repeated or serious violations may result in the immediate termination of the account. SPAM is a very serious matter.

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Corporate Office Address
Gogra Hosting Division
824 Maplecrest Avenue.
Ottawa, Ontario

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